Multi-brand. Multi-category. One authorised partner.
Aithertech repairs a wide range of consumer electronics and home appliances for brand partners across India — under a single SLA, with a single audit trail.
Product Repair Categories
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Broader service centre capability across Laptops, PCs, Modems, Routers, Set Top Boxes. Fibre Optic Terminators (ONTs), beyond primary authorisations. Discuss the scope with our team.
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Split units, window units, and inverter models. Field dispatch or service centre. Brand-authorised. Seasonal peak capacity managed.
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Single door, double door, side-by-side, French door. Field dispatch standard. Fast diagnosis, genuine parts, 90-day warranty.
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Top-load and front-load, across all major brands. Service centre or field, depending on fault type and client configuration.
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Full installation and repair service. Service centre-based.
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All screen technologies and sizes. Panel, board, and backlight repair. Service centre-based with fast turnaround.
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Hardware repair, screen replacement, board-level diagnosis. Service centre-based. Certified process.
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Full repair capability. Service centre-based.
Field Service Packages
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Authorised repair under the brand's warranty terms. SLA-defined. Fully tracked. Closed within brand's defined turnaround.
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Diagnosed, quoted, and repaired at nominal labour cost where parts are not required — or with genuine parts at transparent cost where they are.
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Extended warranty programmes from our principal brand partners currently supported.
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Scheduled maintenance programmes for brands managing high-volume device fleets. Discuss requirements with our team.
Measuring what matters
Five numbers your repair partner should be showing you. Most can't.
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How many units can be repaired economically per batch. The target varies by product — 100% for refrigerators, ~90% for PCBs and set-top boxes. A partner quoting one yield number across all categories doesn't understand the products.
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Repaired. Returned. Failed again. Repeat repairs cost double and damage the brand triple. We track bounce-back per engineer, per product, per fault type — within a 90-day window.
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Defective on arrival. The repaired product doesn't work out of the box. Every unit we return is soak-tested under real operating conditions — not just powered on and signed off.
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The total value of parts consumed per product category. Too low = grey-market parts entering the chain. Too high = misdiagnosis or waste. Every part logged, every cost visible.
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Repairs per engineer, per day. Incentivised against quality — because speed without quality isn't productivity, it's a bounce-back waiting to happen.
If your repair partner can show you all five with trend data — not snapshots — they're a structured operation. If they can't, you're trusting a process you can't see.
