Your repair pipeline. Fully managed. Fully tracked.

Two repair models. One standard of accountability. Here's exactly what happens when you partner with Aithertech.

MODEL A

Your customer registers a repair request through your standard service channel. It hits your system as normal.
Aithertech receives the job via API integration with your CRM. No manual handoff. No delay. The job is in our system the moment it enters yours.
A trained, certified Aithertech engineer is assigned and dispatched. They arrive at the customer's premises within two days. They carry your brand's identification and operate under your brand's SLA.
The job is completed, documented, and closed in our system — and reflected in yours. Ninety-day warranty applies from the date of repair.
Every metric — turnaround time, first-fix rate, repeat repair rate — is tracked automatically and available in real time. Over time, pattern analysis across your repair volume flags recurring faults, parts performance issues, and technician gaps — before they become customer complaints.

MODEL B

You send the product to our Ahmedabad service centre through your standard logistics process.
Our team receives, logs, and diagnoses the product. Every movement from this point is tracked in our system.
Trained technicians complete the repair using certified parts. If the product cannot be repaired, a diagnostic charge is levied and the product is returned with full documentation.
Every repaired product goes through quality testing before dispatch. Returned to you within seven days. Ninety-day warranty from date of return.

The standard across both repair models